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Supporting our customers

Hanlon are able to offer comprehensive user support. As well as 'user shadowing' the support includes the following:

  • Secure, daily back-up of data
  • Telephone and e-mail helpdesk during office hours 9am-5pm
  • Regular software updates
  • Data surgery and additional data analysis

We offer full training in any of the chosen packages. This training can take place at the client's site or in the Hanlon training suite, located at our offices.

Supporting the voluntary sector with IT infrastructure

Hanlon also provide technical support. This includes:

  • Advice and guidance on all IT related issues
  • Configuration of networks, routers, computers and printers
  • Diagnosis of IT problems
  • Correction of configuration problems on hardware and networks
  • Liaison with third party hardware and software providers where problems/solutions are out of the control of Hanlon eg third party hardware failures
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